CONTACT

HOME / CUSTOMER SERVICE

QUESTIONS?

For questions about your order or any general inquiries, contact us directly by email at [email protected]
To speak with a customer service representative, call Monday–Saturday from 8:00 am to 6:00 pm: 707.789.6912

 

WHOLESALE

For wholesale inquiries about any of our products including ODE Natural Beauty, please email us at [email protected] or call us at 707.769.4112

 

ARE YOU A SOCIAL CLUB MEMBER? INTERESTED IN BECOMING A MEMBER?

Contact us to learn more about our Social Club and the benefits of membership, to place a club order, update existing Member details such as billing and shipping information, or any general club-related questions.

 

707-769-4114 McEvoy Ranch Social Club direct line
[email protected]

 

ACCEPTED FORMS OF PAYMENT

We accept the following credit cards for online orders: Visa, Mastercard and American Express

 

RETURN POLICY

Please reach out to [email protected] to initiate a return. We do not accept returns on food items. All other products can be returned if they have not been used or opened within 7 business days of receipt with prior approval. We cannot accept returns on products that are not sealed upon receipt. If a product is damaged upon delivery, please send a photo to [email protected] with details of the issue. Our Customer Service team will review and process a reship of the damaged item(s) if it is determined eligible.

Please note that you are responsible for return shipping costs except for instances of goods damaged during shipment. McEvoy Ranch is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

Once your package leaves McEvoy Ranch's fulfillment center until it is delivered to your address, shipping liabilities are with USPS or FedEx. Once the package is marked delivered by USPS or FedEx, packages become the customer's responsibility, and McEvoy Ranch is not responsible for missing packages.
 

PAYMENT CREDIT

We will notify you via email when we have processed your return and issued a refund. Please allow us 30 business days for receiving and processing your online order return. Refunds will be processed to the credit card on file and will appear on your statement within two billing periods depending on your billing cycle.

 

VISIT THE RANCH

We are open Wednesday through Sunday, by reservation only. If you would like to visit our Ranch, you can learn more and book a reservation here.

 

5935 Red Hill Rd
Petaluma, CA 94952

View Google Map.

 

For tasting reservation inquiries, questions or changes, please contact us at 707 769-4138. We check voicemail regularly but if you leave a message past our open hours, we will get back to you the following day.

 

GENERAL OUTREACH

McEvoy Ranch
PO Box 341
Petaluma, CA 94952

 

 

VISIT MCEVOY RANCH

EXPLORE ALL THAT THE RANCH HAS TO OFFER

SHOP OUR ODE NATURAL BEAUTY COLLECTION

MADE WITH EARLY HARVEST
EXTRA VIRGIN OLIVE OIL.

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