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customer service questions

For questions about your order or any general inquiries, contact us directly by email at [email protected]
To speak with a customer service representative, call Monday–Friday from 8:30 am to 5:00 pm: 707.789.6912

Where is my order

It typically takes our team 24-48 hours to pack and ship orders after they are placed online. Once your order is packed and shipped, we will send you a separate confirmation email with your order's FedEx Tracking information. If you have still not received a shipping confirmation email and it has been the allotted time, please email us at [email protected] explaining and providing us with your order number. Thank you!

Has my order shipped?

Once you order has shipped, we will send out a separate shipping confirmation email with your order's FedEx Tracking information. If you have still not received this email after 4 days of placing your order, please email [email protected] explaining and providing your order number. Thank you!

What is the tracking number for my order?

Once your order is shipped we will send you a separate email with your order's FedEx Tracking information. If you are having trouble finding the FedEx Tracking number through the email please email us at [email protected] explaining and providing your order number. Thank you!

I would like to return something.

We are happy to help you with a return! Returns are accepted on food items for orders of $100 or more only. All other products can be returned if they have not been used or opened within 7 business days of receipt. We cannot accept returns on products that do not come sealed. Please note that you are responsible for return shipping costs except for instances of goods damaged during shipment. Please contact us at [email protected] to obtain instructions prior to sending items.

Item arrived damaged.

We are so sorry for this inconvenience! Please email us at [email protected] explaining what is damaged, include a photo of the damaged product, and state if you prefer a refund or replacement for the damaged item.

How do I get a refund for damaged item?

Please email us at [email protected] explaining what is damaged, include a photo of the damaged product, and state you would prefer a refund for the damaged item. We will go ahead and issue you a refund for the damaged item and the funds will be return to the credit card used to purchase the order.

How do I get a refund for missing item?

If your package is missing an item, please email us at [email protected] explaining what is missing and include a photo of the packing slip in your package. We will be happy to issue you a refund for this missing item or offer you a replacement.

How do I get a replacement for a damaged item?

For a damaged item, please email us at [email protected] explaining what item has been damaged and include a photo of the damaged product. We will be happy to issue you a refund for this damaged item or offer you a replacement.

How do I get a replacement for missing item?

Once your order has shipped, we will send you a confirmation email with your order's FedEx tracking information. If you have any questions please email us at [email protected] and include your order number in the subject. Thank you!

PAYMENT CREDIT

We will notify you via email when we have processed your return and issued a refund. Please allow us 30 business days for receiving and processing your online order return. Refunds will be processed to the credit card on file and will appear on your statement within two billing periods depending on your billing cycle.

Can't login to my account.

How do I reset my password?

How do I add a gift message?

You can add a gift message at checkout. Click on your cart, scroll down past all the items in your cart and there will be a gift message section. You can add your gift note here and we will include that with your order.

Can you do a gift receipt?

No gift receipt is needed because there will be no pricing shown on the receipt inside the package.

Is pricing shown in package?

No pricing will be listed inside the package.

Can I add gift wrapping?

We do not have a gift wrap option, but we can add a Ribbon to your order if you are interested. To find the different ribbon options we have - click on your cart, scroll down to under the gift message box, and there is a gift ribbon section.

How much is shipping?

We offer a few different shipping options through FedEx and they are all based on the weight of the package and the shipping address zip code. Once you have your online cart filled with the items you would like to purchase, you can calculate the shipping costs at checkout.

Do you do free shipping?

We do not currently have any free shipping promotions happening. Our cheapest shipping option would be the FedEx Ground option calculated at checkout.

Can I pick up instead of have the order shipped?

Orders purchased online through our website must be shipped. If you are looking to do a pick-up order, please call our Tasting Room Team at 707-769-4138 and they would be happy to help you place an order for pick up at the Ranch.

ACCEPTED FORMS OF PAYMENT

We accept the following credit cards for online orders: Visa, Mastercard and American Express

VISIT THE RANCH

We are open Monday through Sunday, by reservation only. If you would like to visit our Ranch, you can learn more and book a reservation here.

 

5935 Red Hill Rd
Petaluma, CA 94952

View Google Map.

 

For tasting reservation inquiries, questions or changes, please contact us at 707 769-4138. We check voicemail regularly but if you leave a message past our open hours, we will get back to you the following day.

GENERAL OUTREACH

McEvoy Ranch
PO Box 341
Petaluma, CA 94953

WHOLESALE & B2B ORDER QUESTIONS

How do I become a wholesale customer?

Please email us at [email protected] and we would be happy to set you up as a wholesale customer.

What are the wholesale account requirements?

We do not have any product minimums, but we require our wholesale accounts to purchase from both our McEvoy Ranch and ODE Natural Beauty product lines each order.

What is the minimum order cost for wholesale orders?

There is no minimum order cost for our wholesale customers.

Do you have a wholesale order form?

Please email us at [email protected] and we would be happy to set you up as a wholesale customer and send you the most current wholesale order form.

Can I pick up wholesale orders or do they have to be shipped?

We typically ship wholesale orders, but for local accounts, wholesale orders can be picked up from our Warehouse in downtown Petaluma.

Do you sell olive oil wholesale?

We do sell our Organic Traditional Blend Extra Virgin Olive Oil wholesale. If you are interested, please email us at [email protected] Thank you!

What is this month's wholesale promotion?

Coming soon

How much is shipping for wholesale orders?

Shipping costs vary as they are dependent on the weight of the package and the ship address zip code.

Do you have a wholesale catalog?

HERE is a link to our Wholesale Catalog.

TASTING ROOM QUESTIONS

I want to book a tasting reservation.

Hi! We are so happy you would like to visit our ranch. To book an experience, please go to mcevoyranch.com/pages/experience-the-ranch or give us a call at 707-769-4138.

Do you have to have food with a wine tasting?

Yes. Food is included in our Wine Tasting experiences for now.

How do I book a tour of the ranch?

Hi! We are so happy you would like to visit our ranch. To book an experience, please go to mcevoyranch.com/pages/experience-the-ranch s or give us a call at 707-769-4138.

How do I book a tasting?

Hi! We are so happy you would like to visit our ranch. To book an experience, please go to mcevoyranch.com/pages/experience-the-ranch s or give us a call at 707-769-4138.

What are the store hours?

Our Tasting Room Retail store hours are 11:00am-5:00pm M,T,Th,F,Sat,Sun and 11:00am-6:00pm on Wednesdays.

How much is a tasting per person?

Wine Tastings are $35-45 per person, depending on which flight you choose.

Is McEvoy Ranch dog friendly?

Yes! We do allow dogs, we just ask that you bring a leash and keep them near your table when you are seated.

How do I do an order for pick up?

Please give us a call at 707-769-4138 for IN STORE PICK-UPS and 707-789-6912 for DELIVERY ORDERS.

How do I choose the option “pick up at the Ranch” for my online order?

If you're interested in picking up your order at the Ranch, please give the Tasting Room and Retail Store a call at (707) 769-4138, they will be happy to place a pick up order of the phone for you. Thanks!

SOCIAL CLUB QUESTIONS

ARE YOU A SOCIAL CLUB MEMBER? INTERESTED IN BECOMING A MEMBER?

Contact us to learn more about our Social Club and the benefits of membership, to place a club order, update existing Member details such as billing and shipping information, or any general club-related questions.

 

707-769-4114 McEvoy Ranch Social Club direct line
[email protected]

Can I pick up my allocation?

Yes.

Do I need a reservation to pick up my allocation?

Yes.

What is the social club discount?

15% Off All Non-Sale Items

GET 15% OFF ALL PURCHASES

GET 15% OFF ALL PURCHASES

JOIN THE McEVOY RANCH SOCIAL CLUB FOR DISCOUNTS AND ACCESS TO MEMBER EVENTS AND ONLINE RESOURCES

JOIN THE McEVOY RANCH SOCIAL CLUB FOR DISCOUNTS AND ACCESS TO MEMBER EVENTS AND ONLINE RESOURCES

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